Products offered at DreamKitty.com have been selected under strict quality standards. Customer satisfaction is guaranteed.

Refund Policy
• Refunds will be accepted within 7 days of receipt of product.
• Any defects, discoloration, or if the quality simply does not meet customer's expectations, a request for exchange or refund may be made if the merchandise is returned in its original condition and packaging within 7 days of delivery of shipment.
• All returns must first be requested via e-mail and issued a Return Request Number
• Returned item(s) must be received within 10 days after the Return Request Number is issued. Products not received within 10 days will be billed to the customer’s account.
• Processing of the return will take no longer than 7 days once DreamKitty.com receives the products
• Shipping charges will not be refunded to the customer unless the return is due to an error by DreamKitty.com

Return Policy
• When returning merchandise, please include sender’s name, reason for return, product code, Return Request Number, and the original invoice
• Merchandise may be exchanged for the same product, a different product of equal value, or credited toward customer’s DreamKitty.com account
• All returns or exchanges require the corresponding DreamKitty.com invoices
• All packages ship via UPS to a physical address ONLY. DreamKitty does not ship to P.O. Boxes and incomplete addresses.

Product Warranty Coverage
• All electronics have direct manufacturer warranty; Dream Kitty does not carry any warranty for electronics
• All electronics received from customers are subject to handling and services fees.
• No warranty for any physical damage

Service hours: Monday – Friday 10:30am to 4: 30pm

If you have any additional questions, please e-mail: service@dreamkitty.com. Thank you for being a valued customer, we appreciate your business and look forward to serving you.

This return policy was revised on May 14, 2003.