Q: I'm having trouble ordering. What do I do?

A: DreamKitty.com wants to resolve the problem as quickly as possible. Please e-mail us at service@dreamkitty.com and provide the following information:

• Date and time problem occurred
• Operating system (e.g. Windows 95, Mac System 8.6)
• Browser (e.g. Netscape Navigator 3.0, Internet Explorer 4.0)
• If you have more than one browser installed on your system, please tell us which one you were using when the problem occurred, and list the other browsers installed on your system. It would also be helpful if you could include a detailed description of the problem, and mention any error or system messages that appeared.

Q: When are credit cards charged for an order?

A: Credit cards are not charged until the buyer's items are shipped from our warehouse.

Q: Does DreamKitty.com charge sales tax?

A: Provincial laws require companies to collect sales tax from residents shipping merchandise to provinces where the company has established offices. The DreamKitty.com main office and warehouse operations are in Ontario; we are, therefore, required to collect sales taxes on orders shipped to locations in the Province of Ontario. GST will be applied to all orders in Canada.

Q: How do I return an item?

A: Please review our Refund and Exchange policy here.

Q: Are your prices listed in Canadian or U.S. dollars?

A: DreamKitty.com’s prices are in U.S. dollars.

Q: I am a Canadian shopper, why do you not have prices in Canadian dollars?

A: Currently, DreamKitty.com operates in only U.S. dollars to make it easier to its international shoppers because U.S. dollars are considered to be a base currency for businesses worldwide.

Q: How do I purchase gift certificates from your store?

A: To purchase a gift certificate from our web site, please visit the gift certificate section of our store. Choose the amount that you would like to give as a gift, and add it to your basket. Click on Checkout, and sign-in to your account if you have not yet done so. When you get to shipping method, choose $0 for E-mail Delivery. Enter your payment method and finish the order process. Once your order is received by our Order department, we will send an e-mail to the person you entered in the Ship To department. They will receive a code to use to redeem the amount you purchased, however they will NOT receive any paper certificated by mail. This is an E-MAIL DELIVERY only item.

Q: I am having trouble with my order. What can I do?

A: If you are having any trouble with your order, simply e-mail service@dreamkitty.com or send us a fax to 905-305-6290 and we will help you place your order.