Exchange and Refund Policy

Products offered at DreamKitty.com have been selected under strict quality standards. Customer satisfaction is guaranteed.

 

Refund Policy
• Refunds will be honored within 7 days of receipt of product.
• Any defects, discoloration, or if the quality simply does not meet customer's expectations, a request for exchange or refund may be made if the merchandise is returned in its original condition and packaging.
• All returns must first be requested via e-mail and issued a Return Request Number. Please note that unauthorized returns may be refused or disregarded.
• Returned item(s) must be received within 10 days after the Return Request Number is issued. Products not received within 10 days will be billed to the customer’s account.
• Processing of the return will take no longer than 7 days once DreamKitty.com receives the products.
• Shipping charges will not be refunded to the customer unless the return is due to an error by DreamKitty.com
• All pre-order items, Lucky Box and Stationery Sets are FINAL SALE. All final sale items are not eligible for refund and return.

Return Policy
• When returning merchandise, please include sender’s name, reason for return, product code, Return Request Number, and the original invoice
• Merchandise may be exchanged for the same product or a different product of equal value.
• All returns or exchanges require the corresponding DreamKitty.com invoices.
• All packages will be ship via UPS to physical addresses ONLY. DreamKitty does not ship to P.O. Boxes/APO and incomplete addresses.
• All returns must be in NEW, SEALED or UN-OPENED condition and exactly the way it was sent.

Where do I send my return?
Dream Kitty
Attn: Returns
14 Ellisview Rd.
Sutton West, Ontario,
Canada L0E 1R0

Please allow a processing time of two to three weeks for refunds and exchanges. Dream Kitty reserves the right to modify its exchange and return policy.

Product Warranty Coverage
• All electronics have direct manufacturer warranty; Dream Kitty does not carry any warranty for electronics
• All electronics received from customers are subject to handling and services fees.
• No warranty for any physical damage

Request Return Number will be issued by fax or e-mail:
Fax: 1-905-722-5168
E-mail: service@dreamkitty.com

Service hours: Monday to Friday 10:30am to 4: 30pm

If you have any additional questions, please e-mail: service@dreamkitty.com. Thank you for being a valued customer, we appreciate your business and look forward to serving you.

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