Exchange and Refund Policy
Products offered at DreamKitty.com have been selected under strict quality standards. Customer satisfaction is guaranteed.
• Refunds will be honored within 7 days of receipt of product.
• Any defects, discoloration, or if the quality simply does not meet customer's expectations, a request for exchange or refund may be made if the merchandise is returned in its original condition and packaging.
• All returns must first be requested via e-mail and issued a Return Request Number. Please note that unauthorized returns may be refused or disregarded.
• Returned item(s) must be received within 10 days after the Return Request Number is issued. Products not received within 10 days will be billed to the customer’s account.
• Processing of the return will take no longer than 7 days once DreamKitty.com receives the products.
• Shipping charges will not be refunded to the customer unless the return is due to an error by DreamKitty.com
• All pre-order items, Lucky Box and Stationery Sets are FINAL SALE. All final sale items are not eligible for refund and return.
• When returning merchandise, please include sender’s name, reason for return, product code, Return Request Number, and the original invoice
• Merchandise may be exchanged for the same product or a different product of equal value.
• All returns or exchanges require the corresponding DreamKitty.com invoices.
• All packages will be ship via UPS to physical addresses ONLY. DreamKitty does not ship to P.O. Boxes/APO and incomplete addresses.
• All returns must be in NEW, SEALED or UN-OPENED condition and exactly the way it was sent.
Where do I send my return?
14 Ellisview Rd.
Sutton West, Ontario,
Canada L0E 1R0
Please allow a processing time of two to three weeks for refunds and exchanges. Dream Kitty reserves the right to modify its exchange and return policy.
Product Warranty Coverage
• All electronics have direct manufacturer warranty; Dream Kitty does not carry any warranty for electronics
• All electronics received from customers are subject to handling and services fees.
• No warranty for any physical damage
Request Return Number will be issued by fax or e-mail:
Service hours: Monday to Friday 10:30am to 4: 30pm
If you have any additional questions, please e-mail: email@example.com. Thank you for being a valued customer, we appreciate your business and look forward to serving you.
From The Blog
Oct 30, 2013It's easier and more fun than ever to check out our new arrivals that include 3D puzzles, solar powered educational...
Oct 30, 2013The Hello Kitty HTC Butterfly S is eye-catching and fashionable with a slim body and 5 inch screen. The exterior...
“Dream Kitty's customer service is great!”